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Downed Power/Cable/Telephone Line Suggested Procedure

If you come across a downed power/cable/telephone line, here are a few suggestions:

  • Never, ever touch a downed power/cable/telephone line or go near one. Power lines are not insulated like power cords. Always assume the power line is LIVE.
  • Don't touch a downed line or other equipment.
  • Don't touch anything or anyone in contact with a downed power line.
  • Keep children and pets away from a downed line.
  • Don't drive over a downed line.

Leave the area immediately and then call

9-1-1 and PG&E at 1 (800) 743-5000.

If you are experiencing a cable or internet outage,

please call 1 (877) 646-6407.